Privacy Policy

Mike the Tree Guy LLC

Effective Date: August 30, 2026

Mike the Tree Guy LLC (“Mike the Tree Guy,” “we,” “us,” or “our”) respects the privacy of our customers and is committed to protecting the personal information provided to us. This Privacy Policy explains what information we collect, how we use and protect it, how we may share it, and your choices regarding your information and text message communications.

1. Business Information

Mike the Tree Guy LLC

Address: 2509 Valley Road Mancelona, MI 49659
Phone: 989.858.1068
Email: mikethetreeguyllc@gmail.com

2. Information We Collect

We may collect personal information that customers provide to us in connection with requesting, scheduling, receiving, or paying for our services.

This information may include:

• Name
• Mailing or service address
• Phone number
• Email address
• Property and service information
• Estimates, invoices, payments, and service history
• Communications between the customer and Mike the Tree Guy LLC, including text messages
• Other information voluntarily provided to us

3. How We Use Your Information

We may use customer information to:

• Respond to inquiries and provide customer support
• Prepare and send estimates
• Schedule and coordinate tree services
• Send appointment reminders and scheduling updates
• Communicate about jobs, weather delays, access issues, or changes in service
• Send invoices, receipts, and payment-related communications
• Maintain customer and service records
• Respond to questions or concerns
• Operate and improve our business
• Comply with applicable legal and regulatory requirements

4. Text Message Communications

Mike the Tree Guy LLC uses two-way text messaging to communicate with customers and prospective customers regarding our services.

Text messages may include responses to customer inquiries, estimate notifications, appointment reminders, scheduling information, job updates, weather-related changes, invoices, payment reminders, and other service-related communications.

Message frequency varies depending on your interactions with us and the services you request.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing our services.

You may opt out of receiving text messages at any time by replying STOP to a message from us.

After opting out, you may receive a confirmation message and will no longer receive text messages from that number unless you subsequently provide consent to resume messaging.

For assistance, reply HELP to a text message or contact Mike the Tree Guy LLC using the contact information listed in this Privacy Policy.

5. SMS Privacy

Mike the Tree Guy LLC respects the privacy of customers who communicate with us by text message.

Mobile phone numbers, text messaging originator opt-in data, and consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in providing our communications and business services, such as customer management, scheduling, payment processing, and text messaging platforms, but only as reasonably necessary for those providers to perform services on our behalf.

6. How We Share Information

We do not sell customers’ personal information.

We may disclose personal information when reasonably necessary to service providers or vendors that assist us with business operations, including scheduling, customer management, communications, invoicing, payment processing, accounting, and similar services.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect the rights, property, or safety of Mike the Tree Guy LLC, our customers, or others.

7. Data Storage and Security

We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

Customer information may be maintained using reputable third-party business systems and service providers.

Access to customer information is limited to individuals and service providers who reasonably require access for legitimate business purposes.

No method of electronic storage or transmission is completely secure, and therefore we cannot guarantee absolute security.

8. Data Retention

We retain customer information for as long as reasonably necessary to provide services, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Privacy Choices

You may contact Mike the Tree Guy LLC to:

• Request access to or correction of your contact information
• Update inaccurate information
• Request deletion of certain personal information, subject to applicable legal and business recordkeeping requirements
• Ask questions about how your information is used
• Opt out of text message communications

To make a privacy request, contact us using the phone number or email address listed in this Privacy Policy.

10. Third-Party Services

Mike the Tree Guy LLC may use third-party platforms and service providers to help operate our business, including Jobber for customer management, scheduling, invoicing, and communications.

These third parties may process customer information on our behalf in accordance with their own privacy and security practices and our agreements with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated policy will include a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or text message communications, please contact:

Mike the Tree Guy LLC

Address: 2509 Valley Road Mancelona, MI 49659
Phone: 989.858.1068
Email: mikethetreeguyllc@gmail.com

Text Message Assistance: Reply HELP for assistance.

Text Message Opt-Out: Reply STOP to unsubscribe.